Frequently Asked Questions 

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We ask for as much notice as possible to avoid disappointment if requiring a specific date. Where possible we will endeavour to assist on the earliest date available for you and also with next day cleans if we have availability. Please be advised that there are many busy periods throughout the year and we will hold your required date for 24 hours. After this time if payment is not received your booking will automatically be released. 
We ask that someone responsible is allocated to greet the team on arrival however, if there is an alternative way of access i.e key placed in a specific location, then our cleaners are more than happy to just get on with it. 
It is entirely up to you if you prefer to provide our own supplies. We are happy to supply any products however if you already have them it will make life a lot easier for our cleaners and could also save you money. 
All payment is done via credit online. We do not accept any cash in hand payments. Payment must be done in advance. 
Each team member is thoroughly trained in: 
Personal safety and security for staff 
Safety and security for clients and their property 
Standards and behaviour at work 
Customer service and customer care 
Risk assessment / method statements undertaken as necessary 
Confidentiality expectations 
Cleanur Services Cleaning methods 
COSHH training 
Please look at the reviews on our website for previous client’s feedback. 
Any complaints should be raised with Cleanur Services Head Office as soon as reasonably possible within 24 hours and we will immediately instigate a full investigation. We have dedicated customer relations manager who will be in touch to discuss the matter further. 
We cover Birmingham. 
Our clean teams will undertake commercial, domestic and student premises for one-off and regular cleans. Please speak to our sales team regarding your specific requirement and they will advise accordingly. 
We can visit your home/business regularly and as often as you like, or if you have something special going on. We can provide one off visits either in addition to your regular clean, or just that. 
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